FAQ

Frequently asked questions

How do I wash my outfits?


It is important to wash your clothing properly so that it retains its elasticity and durability.

Always refer to the care label on your garment before washing.

Washing Machine

  • Place the garments in a mesh laundry bag.
  • Use a mild washing detergent, avoiding any harsh chemical that may contain bleach.
  • Use mild soap.
  • Do not mix your Lexa with other parts.




How do I get a refund?


If for any reason you are not happy with the product, please contact us by email for a refund.

  1. You can return the item and get a full refund on non-sale items up to 30 days from the date of purchase.
  2. Sale items are non-refundable, you can exchange or get a credit note.
  3. Returned items must have tags still on and must be returned in the original packaging.
  4. Returned items must have no visible sign of wear or use.
  5. Refunds will be made to the same bank account used for payment.




What are you shipping times and fees?


UNITED KINGDOM

FREE shipping over £70 | 3-7 working days

Standard Shipping £3.00 | 3-7 working days Monday/Friday

First Class Shipping £3.95 | 1-4 working days Monday/Friday

Special Delivery £8.55 | Next Day before 3pm - Monday - Friday

EUROPE

Standard Shipping £12.99 | 7-14 working days