Frequently asked questions
How do I wash my outfits?
It is important to wash your clothing properly so that it retains its elasticity and durability.
Always refer to the care label on your garment before washing.
- Place the garments in a mesh laundry bag.
- Use a mild washing detergent, avoiding any harsh chemical that may contain bleach.
- Use mild soap.
- Do not mix your Lexa with other parts.
How do I get a refund?
If for any reason you are not happy with the product, please contact us by email for a refund.
- You can return the item and get a full refund on non-sale items up to 30 days from the date of purchase.
- Sale items are non-refundable, you can exchange or get a credit note.
- Returned items must have tags still on and must be returned in the original packaging.
- Returned items must have no visible sign of wear or use.
- Refunds will be made to the same bank account used for payment.
What are you shipping times and fees?
FREE shipping over £70 | 3-7 working days
Standard Shipping £3.00 | 3-7 working days Monday/Friday
First Class Shipping £3.95 | 1-4 working days Monday/Friday
Special Delivery £8.55 | Next Day before 3pm - Monday - Friday
Standard Shipping £12.99 | 7-14 working days